Case Management
Our case management services bring best practices and innovations that maximize operational efficiency and enhance support for program participants.
Solutions
Our customizable solutions for comprehensive case management include streamlined electronic case management, in-person and virtual coaching, person-centric clinical case management, and case reviews for benefit eligibility and appeals.
Electronic case management
We bring technology to streamline intake, updates, and maintenance, making it easy for customer service agents to access information.
Coaching and resource coordination
Our person-centric approach holistically considers needs, motivations, and barriers as we help individuals create a pathway to their goals for financial and family stability.
Clinical case management
From assessment and planning to referral, coordination, and monitoring, we focus on helping each person achieve their highest physical, mental, and psychosocial wellbeing.
Case reviews
We ensure applications or appeals contain all necessary documentation and meet government requirements to avoid unnecessary delays.
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More case studies
Medicare claims reviews for CMS
We employ Repeatable Process Automation at critical junctures during the review and appeal process for denied Medicare claims, conducting more than 300,000 reviews each year as a QIC.
Person-centered solutions
Most people feel apprehensive when encountering a new situation. Knowing what to expect can help.
A person-centered approach to conducting clinical and functional assessments is vital to improving the accuracy of outcomes. It also helps individuals feel heard, valued, and more in control of the assessment experience.
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Accurate eligibility processes
Building a more accurate and efficient SNAP eligibility process is a necessity. Despite tight state budgets, federal deadlines are fast approaching and there's a cost to doing nothing. You need the support of a trusted partner to prevent payment errors before they occur and the flexibility to meet demand and avoid backlogs.
See how we can help