Making a difference when it matters most
Almost from day one, we’ve been helping government respond swiftly and effectively to the COVID-19 pandemic — keeping essential services open and accessible to the public while prioritizing employee safety and wellbeing.
Closing program gaps during COVID-19
COVID-19 is unlike anything governments have addressed in our lifetime — a pandemic that affects everyone, everywhere. As you address the ongoing social and economic impact, we’re here to help you close gaps in program resources, capacity, technology, and budgets. From tackling current surges in demand to anticipating future needs, you can count on us as your trusted partner.
At the forefront of the pandemic response
Most of the government programs we administer provide a vital lifeline to people. This puts Maximus employees on the front lines of the COVID-19 response. Here are a few of the ways we’ve been helping individuals and families access health, economic, and social services during the crisis.
CDC-INFO line turns to Maximus for sudden surge
At the onset of COVID-19, the Centers for Disease Control and Prevention (CDC) requested additional agents to expand operations to 24/7 coverage. When call volumes peaked in April, 500 agents were responding to more than 16,000 calls and 2,000 emails per day from healthcare providers and the public.
Contact tracing makes an impact in multiple states
Contact tracing has never been attempted at the scale required for COVID-19. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. Since early May, we've hired, trained, and deployed more than 1,100 agents.View this video insight
Outbound test result call center coordinates response
In just four days, Maximus launched an outbound call center for the Office of the Assistant Secretary for Health (OASH). At its peak, it received test results from 47 federally facilitated COVID-19 testing sites across 12 states. More than 260 onsite and home-based agents notify individuals of their test results, and we provide HHS staff with real-time reports of results by area and age.
17 states find a solution to rising unemployment claims
Maximus is augmenting agencies in a dozen states with remote agents to answer questions, support initial claims processing, and support the adjudication of unemployment claims. Since March, we've hired, trained, and deployed nearly 2,500 work-from-home agents to support unemployment programs, with the majority of these programs launched in less than a week.Watch a video on how we help
Maximus takes control of info, screening, and scheduling
In the early days of New York’s COVID-19 outbreak, Maximus launched an information hotline in just three days to screen callers for symptoms and schedule test appointments directly into a unified scheduling system. In California and Indiana, we deployed agents in less than a week to respond to callers’ COVID-19 questions using information approved by each state’s department of health.
Deploying telehealth enables safer assessments
In a world that’s social distancing, conducting mental disability and behavioral health assessments in person isn’t viable. Working with state governments, we’ve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone.Read the case study
Essential services to accelerate your recovery
As time-tested plans are rewritten in real-time to catch up with the COVID-19 crisis, governments are relying on Maximus’ speed and agility to deliver essential services — including some that were newly created to respond to COVID-19.
Meet the unprecedented demand for contact tracers with a team that’s established best practices in the field. Maximus has the capacity to screen, background check, hire, train, and deploy contact tracers and supporting agents in just days or weeks.
UI and PUA Programs
High volumes of Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA) claims continue to exceed state capacity and strain program integrity. And as states reopen, individuals may face difficulty reconnecting to employment. Maximus can help address these challenges.
As people exhaust their UI benefits, they may apply for Temporary Assistance for Needy Families (TANF). Many will be higher-skill individuals who won’t find TANF’s high-touch support useful. We can help you adapt your program to post-COVID realities and find other support options for these people.
Supplemental Nutrition Assistance Programs (SNAP) face surging call and application volumes. As you race to get benefits to people, we can augment your program resources in various ways, while ensuring the fiscal integrity demanded of federally funded programs.
Our employees are our most important resource
Our job is to help you best serve the public. It’s an important mission — one we can only do if our workers are healthy — so we make safety our top priority. With Maximus employees on your front-line team, you can be sure you’re responding to the pandemic responsibly — with highly protected resources ready and available when you need them.
CEO Message: COVID-19 Pandemic
“I could not be more proud of our employees’ efforts during these unprecedented times. We are working around the clock to ensure we protect our employees while still serving government and the vulnerable populations who rely on [us]." — Bruce Caswell, CEO, Maximus
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