Veteran services play a critical role in ensuring Veterans receive timely access to the benefits, healthcare, and support they have earned. Effective programs rely on secure systems, accurate data, and experienced partners to streamline service delivery, reduce administrative barriers, and improve outcomes for Veterans, their families and caregivers.
Veteran Services
Technology-enabled, Veteran-focused
Modern technology strengthens Veteran services by enabling secure, efficient delivery of benefits, healthcare, and support programs. Integrated digital platforms improve the Veteran experience through improved data sharing, streamlined processes and personalization. By building interoperable and secure infrastructure, agencies can deliver services more efficiently and reliably at scale.
Areas of focus
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Contact center
We are a leading provider of contact center technologies, offering tailored omni-channel solutions that simplify customer experiences across web, text, phone, and live agent support services.
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Access to care
Reimagining health services with innovation and expertise. We combine strategic consulting and advanced technologies to revolutionize health service delivery.
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Featured insights
Overcoming technology and infrastructure fragmentation to drive federal contact center performance
Federal agencies can overcome contact center fragmentation by adopting unified platforms, modern data practices, and customer-centric strategies to improve service quality, reduce costs, and deliver consistent experiences across channels.
Streamline service delivery now
Empowering America's caregivers through whole health
Explore how the Maximus–Elizabeth Dole Foundation partnership uses human‑centered design, data, and policy alignment to strengthen caregiver resilience, improve health outcomes, and demonstrate that investing in caregivers is both a moral and strategic imperative.
Strengthen caregiver support systems
Reducing costs through integration and automation
This article explores how prioritizing system integration and intelligent automation helps agencies reduce operational costs, eliminate inefficiencies, and improve overall service delivery performance
Cut costs through smarter automation
Using AI to revolutionize Veterans' benefits
Learn how AI is enhancing Veterans' benefits to deliver timely, accurate, and personalized services to those who have served.
Read the full story
Using agentic AI platforms to reshape federal health program delivery
Federal health leaders discuss how agentic AI can modernize program delivery through smarter operations, stronger data governance, workforce readiness, and human-centered implementation at scale.
Explore agentic AI in action
Supporting a mission-ready military and Veterans’ health with personalized care experiences
A discussion on strategies to support a mission-ready military and Veteran's Health by enhancing health services, improving care delivery, and advancing system readiness across the continuum of care.
See how we support VeteransInnovation that drives improved delivery of medical disability exams
To meet the evolving needs of Veterans and as VA programs have evolved, Maximus and Veterans Evaluation Services have been on the forefront of delivering innovative technology and Veteran-focused experiences. From improving processes, ensuring access to services, and streamlining communications, we are continuously improving how we deliver timely, accurate and personalized medical disability exams for transitioning service members and Veterans.
Improve the Veteran exam experience
Key stats & accreditations
Serving 1+ million Veterans annually
Serving 181+ million citizens annually combining self-service with human interactions
VETS Index 5-Star Employer
Military.com Top Veteran Employer
CMMI Level 5 for Development and Service
Credentials Verification Organization 4.1
Independent Review Organization: External Review 5.2
Health Contact Center Accreditation 6.0: NCP
Workers' Compensation Utilization Management 8.0
Our leaders
Veteran services FAQs
Veteran services help connect former service members to the health care and benefits they have earned, while addressing barriers such as wait times, distance from facilities, and changing eligibility over time. Effective veteran services focus on improving access, coordination, and timely delivery of care across VA and community settings.
Many Veterans experience difficulty navigating complex eligibility rules, benefits processes, and care options—especially during major life transitions. Confusion around enrollment, claims, and access to community care is a common challenge, particularly for rural and underserved populations.
Digital modernization helps veterans access care and benefits more easily by enabling online services, interoperable health records, and virtual care options. Modern platforms improve continuity, reduce administrative burden, and support coordinated care across VA, DoD, and community providers. Maximus supports this modernization by helping agencies implement, manage, and operate these digital solutions at scale to improve access, efficiency, and outcomes for Veterans.
Maximus supports Veterans, their families and caregivers by helping agencies manage complex health and benefits programs at scale. Through program administration, digital solutions, and data‑driven operations, Maximus improves access, streamline navigation, and deliver better outcomes for Veterans and their families.
Be part of our provider network
Join a world-class network of medical professionals delivering essential services that support major government health programs. As a Maximus provider, you’ll perform expert evaluations that help individuals access the care and benefits they rely on. We’re seeking dedicated clinicians who want meaningful work, flexible opportunities, and the chance to make a real impact.
Apply now