In what ways are services being made more secure and accessible for Veterans?

The services are built to be secure through modern technology—cloud, cybersecurity, and digital tools—all while enabling access anytime, anywhere, reducing friction and giving Veterans more options for how they interact.

How does Maximus support caregivers of Veterans?

Maximus partners (e.g., with the Elizabeth Dole Foundation) to equip caregivers with training, tools, and access to services, aiming to improve whole-person care and enhance the care experience at home.

How is Maximus using AI to improve Veterans’ benefits?

Maximus applies AI to streamline disability claims, automate medical records processing, and enhance accuracy and speed, so Veterans can receive benefits more efficiently.

Veteran Services

Leveraging a deep understanding of the Veteran experience, Maximus is delivering automated, frictionless, secure solutions that improve the efficiency and effectiveness of services and programs – anytime, anywhere.

Using AI to revolutionize Veterans' benefits

Learn how AI is enhancing Veterans' benefits to deliver timely, accurate, and personalized services to those who have served.

Read the full story

Services and areas of focus

Customer experience

We create seamless customer connections and build trust across all touchpoints. Our deep expertise in government service delivery enables us to understand public needs.

Advanced technology

We leverage responsible AI to transform data into actionable insights, empowering government agencies to better serve the public.

Health services

Reimagining health services with innovation and expertise. We combine strategic consulting and advanced technologies to revolutionize health service delivery.

Contact center services

We are a leading provider of contact center technologies, offering tailored omni-channel solutions that simplify customer experiences across web, text, phone, and live agent support services.

Digital modernization services

Improving outcomes for our customers and the people they serve. We deliver flexible, scalable solutions designed to meet the evolving needs of government missions and operations.

Maximus earns URAC Health Contact Center Accreditation

Maximus announces URAC Health Contact Center Accreditation, demonstrating its commitment to high-quality clinical services, innovative contact center excellence, and enhanced customer experience for federal health programs. Learn how this achievement strengthens service delivery and supports improved health outcomes.

Learn why it matters

Technology supporting Veteran services

Streamlining independent medical review processes for digital transformation

By applying digital transformation to independent medical review workflows, Maximus improved efficiency, consistency, and turnaround times while maintaining clinical integrity and compliance.

Maximus Will Continue to Perform Contact Center Operations Contract

Maximus will continue to perform CMS contact center operations, extending contract option periods through 2031 and ensuring uninterrupted service for more than 75 million Americans.

Advancing energy security and environmental solutions

Advanced energy security and environmental research at NETL through transformative IT modernization, powering 50% of research computing, processing 500+ TB of data, and achieving 90%+ satisfaction.

Maximus wins contracts to continue Medical Disability Exam services for Veterans

Veterans Evaluation Services (VES), a Maximus company, has been re-awarded contracts through 2026 to continue delivering Medical Disability Exam services for the Veterans Benefits Administration.

Accelerating enrollment process with digital document uploads

By enabling secure document uploads via mobile devices, Maximus helped accelerate health insurance enrollments in New York, reducing processing time and improving access for millions of residents.

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Featured insights

Overcoming technology and infrastructure fragmentation to drive federal contact center performance

Federal agencies can overcome contact center fragmentation by adopting unified platforms, modern data practices, and customer-centric strategies to improve service quality, reduce costs, and deliver consistent experiences across channels.

Streamline service delivery now

Using agentic AI platforms to reshape federal health program delivery

Federal health leaders discuss how agentic AI can modernize program delivery through smarter operations, stronger data governance, workforce readiness, and human-centered implementation at scale.

Explore agentic AI in action

Reducing costs through integration and automation

This article explores how prioritizing system integration and intelligent automation helps agencies reduce operational costs, eliminate inefficiencies, and improve overall service delivery performance.

Cut costs through smarter automation

Empowering caregivers through EDF partnership

Maximus partners with the Elizabeth Dole Foundation to strengthen caregiver support programs that bring whole health into the home. By equipping caregivers with training, tools, and access to services, we help enhance the care experience for Veterans and their families.

Learn how we support caregivers

Awards & key stats:

CMMI Level 5 for Development and Service

VETS Index 5-Star Employer

Military.com Top Veteran Employer

Serving 1+ million Veterans annually

Serving 181+ million citizens annually combining self-service with human interactions

Contact us

We’re proud to partner with federal agencies to modernize and enhance the Veteran experience through technology, innovation, and human-centered design. Contact us to learn how we can help you advance the mission of serving those who served.

Get in touch