Federal Health Services
Touching millions of lives through advanced information technology, medical reviews, eligibility appeals services, targeted outreach, and enrollment assistance.
Maximus Federal Health Services works to ensure our citizens are healthy and economically stable. Our approach is to always focus on the needs of each individual citizen we serve. We do this with clinically relevant, appropriate, technology-enabled, and value-based Health and Human Services that are delivered to every citizen seeking assistance. We support both the citizens in accessing publicly funded services and the government in maintaining the integrity and efficacy of these citizen-focused programs that truly matter
Our technology, scalability, and focus on the customer experience move people forward.
Digital solutions to drive better health outcomes
We develop cutting-edge approaches to delivering federal health services from technologies that drive efficiency and lower costs, to policies and training that drive efficacy and deliver a modern citizen experience.
Public health engagement and modernization:
We deliver scientific expertise and technology solutions combined with marketplace understanding to help our federal and public health customers meet today’s challenges and prepare for the future.
Technology solutions and dedicated expertise
We can rapidly bring technology solutions like AI, ML, DevOps, and RPA to drive higher efficiency, optimization, data, and analytics.
Customer Success Story: CDC and the COVID-19 Vaccine Hotline
Implementing Critical Technologies to Improve Access to the COVID-19 Vaccine
Connecting communities with local vaccine services. Maximus developed the technology to facilitate live phone calls, interactive virtual responses, and text inquiries — up to 500,000 interactions an hour.
Supporting Equitable Access to the COVID-19 Vaccine
Providing a rapid response to support the CDC, White House, and our nation. Maximus overcame unique challenges to design, staff, and implement a national initiative at a scale never seen before.
Developing Strategic Approaches to Get People Access to the COVID-19 Vaccine
Reaching underserved populations by expanding communications to help citizens locate vaccination sites in their local communities. Maximus shared information through WhatsApp to provide equitable outreach.
Providing America’s Veterans with the highest quality medical disability exams
Maximus is a leading provider of independent, specialized health assessments and data management tools for government. We have operated massive assessment and medical disability examination programs across the globe and for a wide-range of programs.In the age of COVID-19, we’ve leveraged technology to perform safer assessments
Expertise managing caseloads and backlogs
For decades we have worked collaboratively with CMS to implement process improvements and sustain a high level of customer satisfaction. With the adoption of our proven approaches, we have increased program efficiencies, reduced costs, and improved quality outcomes.
Leading Medicare Appeals
Since 1989, CMS has relied on Maximus to provide Medicare beneficiaries and providers with independent, conflict-free appeal decisions of health insurance denials. Because we have no financial affiliation with insurers or providers, we are the only conflict-free Independent Review Organization (IRO) providing Medicare appeals. We receive and review more than 600,000 appeals claims a year for Medicare, helping expedite the process to appeals determinations for citizens.
Data gaps from rapid COVID-19 home tests risk further propagating health disparities
Breaking down health disparities with AI: harnessing the possibilities of better data and analytics through artificial intelligence, for COVID-19 and beyond
CDC-VAX: Helping millions get vaccinated
Insights from citizen inquiries help address COVID-19 and other public health emergencies