Congratulations to our project teams in New York, Pennsylvania, Wisconsin, and Michigan for receiving Platinum and Gold Hermes Creative Awards. These awards honor global marketing and communications professionals for their outstanding contributions to traditional, digital, and emerging media. With more than 6,000 entries, the awards program allowed our teams to demonstrate the power of our digital innovations in helping state governments to improve the government customer experience and streamline program operations.
Platinum awards for mobile apps and digitized forms
First, our NY State of Health (NYSOH) team won a platinum award for the NYSOH Mobile Upload App, which allows consumers to take pictures of required documents with their smartphones or tablets and securely submit them through the app. This digital document submission enhances the consumer experience and simplifies the eligibility process, enabling consumers to access coverage faster.
Second, our mobile app developed for the Pennsylvania Enrollment Assistance Program also received platinum honors. This app offers Medicaid members an easy, accessible way to search and select a health plan and provider, and access benefit information. The app’s features help streamline the enrollment process and provide a convenient, effective pathway for people to find the healthcare they need for their families.
The third platinum award highlights the overall achievement by our Wisconsin team for digitizing authorization forms and creating a self-service tool for Milwaukee-based participants in Wisconsin’s FoodShare Employment and Training program. FoodShare participants are required to submit authorization forms in order to receive employment and training services. The forms provide important program information and clear directions for what participants need to do to accomplish their employment goals. Working with the state to improve participant experience, we implemented our guided forms and signatures capability, allowing participants to easily submit the needed documentation electronically.
A gold award for culturally competent communications
Our Michigan team received a gold award for their communications campaign supporting the Michigan Department of Health and Human Services. We created an easy-to-understand brochure in multiple languages to inform Michigan Medicaid members of the required actions to maintain their coverage during a renewal process.
