GX by Maximus

Transforming your customer engagement

Consumers expect the same kind of engagement they receive from the world’s leading consumer brands — in other words, fast, seamless, and personalized. To meet these expectations, governments must transform their technology and operations to reimagine the customer experience. Partnering with Maximus can help you stay one step ahead.

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Navigating PHE unwinding and beyond

State agencies are contending with a backlog of eligibility redeterminations with less staff. Maximus can guide you through unwinding the public health emergency (PHE).

Get your state to a new normal. Learn more

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GX and Service Delivery

Consumers needing government services shouldn’t have to explain their needs and provide the same information to multiple state agencies. GX by Maximus is a new kind of service delivery that combines service design, engagement, and measurement to deliver better outcomes.

Rethinking CX to create a better government experience

People interact with government agencies very differently than they do with the private sector. Build on today’s typical customer experience to create a better government experience.

Elevating state portals with a consumer focus

Our solutions apply a people first approach to understand what drives consumers' needs and pain points, to ultimately help them achieve their goals.

Leveraging data to move people forward

Turn data into actionable insights that improves the service people receive. Our solutions employ safe and secure data to help government programs deliver on their mission.

Reimagine the ultimate government-customer experience

Maximus is creating a new vision for customer engagement that leverages human insight, domain expertise, and agility. Download our eBook to learn how we're transforming the government experience.

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Reinventing how government delivers an enhanced customer experience

GX by Maximus is rooted in our passion to help government serve people. Leveraging the latest tech innovations, we help federal, state, and local government agencies deliver a full spectrum of services. The Maximus approach delivers a customer experience that is fast, seamless, and personalized, matching the engagement expectations of global consumer brands.


Our people-first approach is at the core of how we help government enhance the customer journey. We go beyond transactions, using automated, self-service tools to build relationships to better serve people when, where, and how they want.

Unmatched expertise

When it's time to transform your agency operations, having an experienced partner makes all the difference. For more than 40 years, we have been driving innovation in government to deliver unified customer engagement across all digital and human touchpoints.

Agile and scalable

At every level of government, we are helping agencies respond and adapt to customers' evolving expectations, driving greater efficiency through self-service and reduced program costs.

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