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MAXIMUS Intelligent Assistant offers government an established, proven solution for contact centers

When a national insurance provider needed a cost-effective, consumer friendly Medicare enrollment solution, they turned to the Intelligent Assistant. It delivered a fully conversational solution that enabled participants to complete an application, provided support with answering Medicare program questions, and achieved Centers for Medicare & Medicaid Services compliance. With the Intelligent Assistant, 70% of callers completed enrollment without the need for a live agent, increasing call capacity by 500,000 within 45 days of deployment and enabling live agents to spend more time focusing on callers who desired more personalized help.