Government Customer Experience

Government customer experience (GX) means delivering the fast, seamless, and personalized engagement that people expect.

Highway with fast traffic next to a data visualization.

Reimagine the government-customer experience with GX by Maximus

GX: Adapting CX for government

Four diverse adult faces around a symbol of a building with a flag — People interact differently with government programs than private companies. See how GX increases efficiency, trust, and access — **Watch this video**

Enhancing service delivery

Map graphic next to circular image of a man driving a vehicle — Learn how we improve service delivery by turning safe and secure data into actionable insights — **Watch this video**

Creating human-centered portals

Four adults typing, looking at a computer screen, shopping, and scrolling on a phone — People don't want to provide the same information to multiple agencies. See how we understand their needs for better engagement and outcomes — **Watch this video**

Leveraging data to move people forward

Five circles with a person inside doing something: working on a laptop, scrolling on a phone, fixing something, feeding a baby, and driving a vehicle — Discover how we use leading-edge digital tools and more self-service options to make people's GX less fragmented and more personalized — **Watch this video**

Reinvent service delivery through GX

Leveraging the latest tech innovations, we help state and local agencies deliver a full spectrum of services. We provide a government customer experience that's fast, seamless, and personalized, matching the engagement expectations of global consumer brands.

Agile and scalable

We help agencies respond to and adapt to customers' evolving expectations, driving greater efficiency through self-service and reduced program costs.

Human-centric

Our people-first approach goes beyond transactions, using automated, self-service tools to build relationships to better serve people when, where, and how they want.

Unmatched expertise

When it's time to transform your agency operations, turn to an experienced partner. For decades, we've been driving innovation in government to deliver unified customer engagement across all digital and human touchpoints.

See our work in action

Father on phone looking at laptop with daughter on his lap.

AI for better CX in Michigan

Streamlined processes in Pennsylvania

Woman taking a photo of a document with her phone.

Digital uploads in New York

Explore our perspectives

Skyline graphic showing data fragments going into the sky.

Unlocking a better user experience

Hands typing on laptop with e-commerce icons in the foreground.

Delivering personalized experiences

Pragmatic AI for government programs

Support for state and local government programs

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions

Explore GX

Digital tech for easier access. Integrated eligibility and enrollment for unified experiences. Virtual service delivery for greater flexibility. Person-centered approaches for better engagement.

See how we're meeting evolving expectations for government interactions.

Digital government

Eligibility and enrollment

Clinical services

Employment services

An enhanced government experience

We leverage human insight, domain expertise, and agility to deliver effortless, frictionless, and satisfying experiences.

Imagine the Ultimate Government Experience eBook cover with a close up of a person with closed eyes

Download our eBook

Making an impact

Meet the leaders whose life experiences and perspectives deepen the impact of our work.

See our impact