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  1. Maximus US
  2. State and Local Featured Solutions
  3. Government Customer Experience

Government Customer Experience

Government customer experience (GX) means delivering the fast, seamless, and personalized engagement that people expect.

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Reimagine the government-customer experience with GX by Maximus

GX: Adapting CX for government

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People interact differently with government programs than private companies. See how GX increases efficiency, trust, and access — Watch this video
Enhancing service delivery

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Learn how we improve service delivery by turning safe and secure data into actionable insights — Watch this video
Creating human-centered portals

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People don't want to provide the same information to multiple agencies. See how we understand their needs for better engagement and outcomes — Watch this video
Leveraging data to move people forward

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Discover how we use leading-edge digital tools and more self-service options to make people's GX less fragmented and more personalized — Watch this video

Reinvent service delivery through GX

Leveraging the latest tech innovations, we help state and local agencies deliver a full spectrum of services. We provide a government customer experience that's fast, seamless, and personalized, matching the engagement expectations of global consumer brands.

Agile and scalable

We help agencies respond to and adapt to customers' evolving expectations, driving greater efficiency through self-service and reduced program costs.

Human-centric

Our people-first approach goes beyond transactions, using automated, self-service tools to build relationships to better serve people when, where, and how they want.

Unmatched expertise

When it's time to transform your agency operations, turn to an experienced partner. For decades, we've been driving innovation in government to deliver unified customer engagement across all digital and human touchpoints.

See our work in action

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AI for better CX in Michigan

Streamlined processes in Pennsylvania

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Explore our perspectives

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Unlocking a better user experience

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Delivering personalized experiences

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Pragmatic AI for government programs

Support for state and local government programs

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions
Explore GX

Digital tech for easier access. Integrated eligibility and enrollment for unified experiences. Virtual service delivery for greater flexibility. Person-centered approaches for better engagement. 

See how we're meeting evolving expectations for government interactions.

Digital government
Eligibility and enrollment
Clinical services
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An enhanced government experience

We leverage human insight, domain expertise, and agility to deliver effortless, frictionless, and satisfying experiences.

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Download our eBook

Related Topics

Customer Experience Digital Solutions State-Local Government Modernization
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