NCSL 2025

Date & Time

Aug 04, 2025 - Aug 06, 2025

Event Details

Join us at the National Conference of State Legislatures Legislative Summit where we look forward to discussing legislative priorities related to Medicaid, AI, CX, and program efficiency.

Boston, MA

Welcome, NCSL members!

We look forward to celebrating 50 years of impact with you at this year’s Legislative Summit.

In 1975, NCSL was formed, and Maximus was founded. For five decades, you’ve strengthened the legislative institution and supported the people who make it work, while we’ve helped government agencies deliver essential services to the people who rely on them.

**We simplify complexity — so our government partners can focus on what matters.** Through optimized processes, intelligent technology, and enhanced customer experiences, we help agencies deliver services that support economic stability and strengthen communities.

Attending the AI, Cybersecurity, and Privacy Task Force Meeting? Join our discussion.

Explore state government use of AI

Sunday, August 3 | 2:00 – 2:45 p.m. | Omni Boston Hotel at the Seaport

In this fast-paced session, hear how state governments are moving from AI theory to real-world deployment. Maximus CTO Mike Raker joins fellow experts to showcase how AI is being used to improve service delivery, strengthen cybersecurity, and cut through operational friction. The panel will also examine emerging regulations, ethical challenges, and what policymakers need to know to manage the risks and unlock the potential of AI adoption.

Hear from the experts

State Senator Victoria Gu, Rhode Island (Moderator)
Mike Raker, Chief Technology Officer, Maximus
GovAI Coalition (Invited)
Will Clark, Center for Legislative Strengthening, NCSL

New options to solve today's challenges

When state programs need to find efficiencies, we help them do it while maintaining program quality, integrity, and impact.
When programs face surges or backlogs, we rapidly scale to meet demand and help them avoid financial penalties.
When programs receive complaints of long hold times and too many call transfers, we improve customer experience.
When program reports show that people are waiting too long for services, we use intelligent automation and leading-edge technology to deliver services faster.

As budget pressures intensify, case backlogs grow, customer service lags, and hiring challenges persist, states need new approaches for quickly delivering essential services to eligible people.

Recent federal guidance reaffirms state authority to use contractors to unlock greater flexibility for delivering services more responsively and cost-effectively.

See how we can help

Navigating what's next for Medicaid

We bring the technology and expert support that states need to transition policy into practice. We’re ready to help Medicaid programs respond fast, stay compliant, and provide exceptional service to their members.

Let's build smart solutions

Five state Medicaid leaders seated at a conference table discuss new program requirements

See our work in action

Family surrounds a young girl leaning over to blow out candles on a birthday cake

Integrating eligibility support across programs in Texas

Happy woman sits in office, holding tablet, and smiling into the distance as she props her fist under her chin

Empowering DC residents to achieve economic mobility

Woman uses mobile phone to scan a sheet of paper in her other hand

Accelerating New York’s enrollment process with digital document uploads

Provider smiles at an older Medicaid patient as she prepares to use her stethoscope to check her heart.

Strengthening Ohio’s provider networks with centralized credentialing

Caregiver helps an older man move from sitting on his bed to standing at home

Streamlining the path to home and community-based care in Pennsylvania

Woman uses her laptop to enroll in health coverage through Maine’s state-based marketplace. She is sitting outdoors on a deck, with a blanket around her shoulders and a toddler in her lap.

Supporting Maine’s journey to a state-based marketplace

Father uses phone and laptop while holding daughter on lap in the kitchen

Using AI to deliver better customer experience in Michigan

A man with a visual impairment uses a mobile device to select health insurance coverage through a government website. He holds the device with both hands in front of him, his face pointed down, and his eyes closed.

Ensuring a more accesible digital experience in California

State and local government solutions

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions

Visit us at booth 565 and enjoy a hot coffee or a cool drink.

Connect with our experts

Doug Howard

Helping states navigate what's next

Connect on LinkedIn

Mike Raker

Enabling customer-centric digital transformation in government services

Connect on LinkedIn

Lisa Simmons

Helping states transform policy goals into effective programs

Connect on LinkedIn

David Casey

Leveraging public-private partnerships for more efficient government

Connect on LinkedIn

Explore our perspectives

Helping states find efficiencies through an AI-enhanced, blended workforce

Business process workflow development on virtual screen. — See how supporting state and contracted staff with intelligent automation brings efficiency and responsiveness to programs.

Read the article

Step into the future of customer experience

Achieving goals for government efficiency doesn’t mean you have to sacrifice quality customer service. We help states maintain program integrity and service while also:

Removing friction to move people forward
Adding smart automation to move processes forward
Achieving goals to move programs forward

Discover our solutions