Make every citizen interaction with your program count
Respond to the growing demand for assessments
Resolve benefit disputes with a nonjudicial approach
Modernize your program, adapt to changing needs
Make services easier to access, ensure program integrity
California's diversion program provides participants with the necessary counseling, treatment and monitoring to encourage their return to work, while establishing long-term recovery practices.
In 2003, MAXIMUS contracted with eight healthcare licensing boards in California to operate the state’s diversion program — a voluntary program that offers services to licensed professionals struggling with substance abuse or mental illness. The program provides the necessary counseling, treatment and monitoring to encourage returning to work while establishing long-term recovery practices.
of healthcare professionals participating in the intensive, high-touch case management program maintain sobriety through five years
Having the participants use their phone to complete the meeting attendance card is convenient, and I appreciate being able to video chat when our processes don’t give us the opportunity to actually see the participants for several weeks.
In September 2017, MAXIMUS partnered with Mozzaz, a digital health company, to implement a mobile patient engagement tool within the diversion program to further decrease the relapse rate and increase program participation. To this end, average participation increased by over 40 percent month over month.
For participants, the tool streamlines required program documentation, enables easy communication with case managers including video check-ins, and manages meetings and upcoming commitments from the personalized calendar. For staff, the tool allows monitoring participant activity, creating and maintaining participant care plans, assigning participants to specific case managers, and providing peer education and support.
Being able to use the app [to document my] 12-step attendance is much more convenient than bringing paper to the meetings! I also like to use the calendar as a reminder to check in with MAXIMUS daily for random drug testing.