Healthcare IT Connect

2024 State HIT Connect Summit

April 2-4 | Booth #304

Meet with Maximus

Elevating Medicaid programs through evolving changes

When change is the only constant, staying ahead of the curve is critical. Maximus empowers state agencies to overcome complex challenges, rethink outdated delivery models, and close the gaps in member and provider services. Leveraging emerging technologies and innovations, we offer end-to-end solutions that improve operational effectiveness and deliver outcomes that help people and communities thrive.

Join our session

"Evolving Medicaid Programs: Leveraging Artificial Intelligence to Improve Member and Provider Experiences, Discover Program Insights, and Identify Improvement Opportunities”

In this engaging discussion, we’ll explore the potential of artificial intelligence (AI) and machine learning (ML) to enhance the user experience, improve program integrity, and identify and measure social determinants of health. Hear from industry leaders about how AI-powered solutions can drive improvements in communication and operations, and member and provider experiences.

Date: Wednesday, April 3 | Time: 1:30 - 2:30 p.m. ET | Location: Tilghman


  • Karen Kimsey, Principal, Walela Health Consulting, Former Director of Virginia's Department of Medical Assistance Services
  • Donna Migoni, Executive Managing Director, Medicaid Enterprise Services, Maximus
  • Dan Blitz, Vice President, Business Development, Maximus
Different AI components

How we help

Now more than ever, the public is relying on government programs to recover from life’s challenges. Our GX approach focuses on streamlining and enhancing the customer journey throughout Medicaid to improve health outcomes and achieve program efficiencies. We offer clients insight and guidance to improve program performance continuously.

What we do

Engagement is the key to positive outcomes. We provide omnichannel, culturally appropriate, and accessible resources to drive self-service and enable people to make better health decisions. Our proven methods for effective customer engagement combine technology with the human touch.

Why we're unique

Our GX services span the health and human services ecosystem, from eligibility and enrollment all the way through getting them back to work. As your trusted partner, we are uniquely poised to make a difference as states shift their focus from transactions to outcomes, from call center to customer care, from interaction to engagement, and from reports to actionable insights.

Learn about our solutions

Meet our Team

Donna Migoni

Executive Managing Director, Medicaid Enterprise Services

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Paula Wales

Managing Director, Medicaid Enterprise Services

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John McCabe

Senior Vice President, Business Development and Sales

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Dan Blitz

Vice President, Business Development

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Rosalba Schino

Vice President, Business Development

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Rachael Porter

Vice President, Business Development

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