Skip to main content

Our Insights

David Harkess

Vice President of Operations

David Harkess is Vice President of Operations with over 30 years’ experience leading on-shore, near-shore and off-shore call centers and operational teams in a Business Process Outsourcing model. Mr. Harkess is a creative, customer-focused change agent experienced in assessing talent, developing and promoting structured career paths, building and leading high performance teams. He is recognized for innovative troubleshooting, adaptability, turn-around success, greatly reducing operating costs, improved performance, and retaining talent via internal promotions.