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  3. ISM 2025

ISM 2025

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Date & Time

Sep 14, 2025 - Sep 17, 2025

Event Details

Meet us in Reno! At the intersection of tech and innovation, we’re your trusted partner for health and human services program modernization. Through optimized processes, smart automation, and enhanced CX, we help agencies deliver services that support the stability and wellbeing of children and families.

Book a free strategy call

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Let us demystify your modernization journey

We support you by leveraging our decades of program and technical expertise. As your team shifts to a program-centric mindset, we listen to understand your needs and we bridge the program-tech divide to keep the lines of communication open.

We’re ready to help
Communication is vital for successful modernization Play

Communication is vital for successful modernization

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New options to solve today's challenges

  • When state programs need to find efficiencies, we help them do it while maintaining program quality, integrity, and impact.
  • When programs face surges or backlogs, we rapidly scale to meet demand and help them avoid financial penalties.
  • When programs receive complaints of long hold times and too many call transfers, we improve customer experience.
  • When program reports show that people are waiting too long for services, we use intelligent automation and leading-edge technology to deliver services faster.

As budget pressures intensify, backlogs grow, and hiring challenges persist, states need new approaches for quickly delivering essential services to eligible people. 

Connect with our experts

Doug Howard

Pat Aguilar

Todd Bright

Ellen Thompson

Benjamin Coss

State and local government solutions

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions

Visit us at Booth 229

Meet with our experts to discuss your vision.

Sign up today

Optimize child welfare for impact

A sad young girl hugging her military mother.
Our comprehensive understanding of child welfare programs can help you optimize program management for improved efficiency, effectiveness, and impact.
Talk with us at ISM

Navigate what's next in Medicaid

We bring the technology and expertise to help you respond fast, stay compliant, and provide exceptional service to your members. Let’s build smart solutions together.

Learn more

Find efficiencies with a blended workforce

Business process workflow development on virtual screen.
See how supporting state and contracted staff with intelligent automation brings efficiency and responsiveness to programs. 
Read the article
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