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Making an Impact

Making an impact starts with how people interact with government programs — and it’s shaped by leaders who design, deliver, and improve those experiences every day. At Maximus, our leaders help states deliver enhanced customer experiences powered by pragmatic AI solutions, connecting people to essential programs through smarter, faster, and more accessible services.

Behind these outcomes are experienced innovators who bring together deep program expertise with intelligent automation, omnichannel engagement, real-time analytics, and a person-centered approach. By pairing advanced technology with human insight, they help agencies reduce friction, improve accuracy, meet compliance requirements, and deliver modern, people-first services — at scale.

 

Behind our innovative work are leaders whose experiences and perspectives deepen our collective impact.

How can government experience and program access work better for people?

David Crowson

brings advanced technology to the government frontline

Carrie Thomas

streamlines efficiency services to improve government CX

Jeremy Toulouse

modernizes child support with engagemet-driven solutions

What does modern government program delivery look like?

Doug Howard

advocates for modern, tech-enabled public service delivery

Donna Migoni

leads people=first Medicaid modernization with technology

Pat Aguilar

modernizes public programs with smart automation and processes

Awilda Martinez

transforms access through modernized health programs

How can assessments be both innovative and human-centered?

Emily Isaacs

modernizes clinical assessments with data‑driven solutions

Joi Shaw

expands person-centered clinical services through innovation

Nancy Shanley

streamlines clinical services using data and policy insight

Christa Ballew

transforms clinical services with person-centered systems

What does it mean to move people forward in state and local government?

For Maximus, this means efficiently and effectively connecting people across all 50 states to essential government programs and services. By modernizing programs and enhancing the government customer experience, we help streamline services and engagement. By facilitating access to quality health insurance coverage and assessing individuals with complex needs, we help improve access to care. And by providing employment and training support, we help improve economic stability.

What happens when government services are designed around the government customer experience? Explore these case studies.

Emergency relief for Texans

We help deliver Texas SNAP replacement benefits within two business days following major disasters. Our person-centered service ensures Texans receive timely support when they need it most.

Read our rapid response case study

Faster access for Pennsylvanians

We expedited a complex waiver application process in Pennsylvania so older adults and people with disabilities could more quickly access the services and supports they need in the right care setting.

Read our process efficiency case study

Job opportunities for Washingtonians

For many DC families receiving TANF, unemployment is one of several barriers they face toward economic self-sufficiency. We help them secure sustainable employment and continue on their career paths.

Read our employment case study

State and local government solutions

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Explore our solutions