Child Support

Helping parents be heroes

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Child Support

As a global leader in child support services, MAXIMUS brings next-generation, family focused thinking to each and every project we undertake. Our dedication to the children and families we serve is fortified by a depth and breadth of capabilities, expertise and innovations unparalleled by the competition. We are proud to do our part in helping parents be heroes.

Turn to MAXIMUS for high-quality, cost effective solutions that help government child support programs fulfill their missions.

MAXIMUS Leadership in Child Support

  • Nearly 40 years of experience
  • Currently partner with 25 states on outsourced child support programs, including 13 states where we manage multiple operations
  • Established market leader in five of the eight child support service segments in which we compete

Full Service

  • Collected more than $6 billion in child support in total, with more than $680 million collected in fiscal year 2013
  • Manage more than 370,000 child support cases, including those for the three largest full-service programs in North America (Memphis, Baltimore City, and British Columbia)

Employer Services

  • Processed 50 percent of the nation’s new hire reporting in 2013
  • Conduct outreach to 40 percent of the nation’s employers

Paternity Acknowledgement

  • MAXIMUS has supported IV-D programs with Voluntary Paternity Establishment programs across the United States in Arizona, Colorado, Delaware, the District of Columbia, Georgia, Hawaii, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, New Jersey, Ohio, South Carolina, Tennessee, and Virginia

Early Intervention

  • The MAXIMUS Early Intervention Program provides a unique, personal-contact approach that focuses on non-custodial parents and employers to establish a pattern of “payment compliance”
  • Our California delinquency prevention program has collected an overall total of $27.4 million through 2013
  • Our Illinois early intervention project produced a $27.3 million net increase in child support collections over the three years the project was in operation – collecting $27.35 for each dollar spent

Outsourcing Services

  • Full-service Operations
  • Employer Services
  • Customer Service / Call Centers
  • New Hire Reporting
  • Medical Support Enrollment & Enforcement
  • Paternity Acknowledgment Services
  • Delinquency Prevention & Early Intervention
  • Intergovernmental Case Processing
  • Non-custodial Parent Programs

Consulting Services

  • Performance Improvement
  • Caseload Cleanup
  • Program Assessment
  • System Planning & Quality Assurance
  • System Development
  • Policy & Program Review