Child Support

Create a better life for children and families

Like you, we’re passionate about helping families achieve and sustain their financial independence. For 25 years, we’ve been helping state and local governments achieve better outcomes with their child support programs by designing innovative solutions customized to their needs.

The leading provider of child support services nationwide

$7.3 billion

in collections since 1992

778,000

children supported in FY 2018

13.5:1 ratio

cost-effectiveness across the child support programs we operate

The MAXIMUS difference

No one has more experience partnering with agencies to ensure children and their families receive the financial support to which they’re legally entitled. Our staff has a deep understanding of relevant laws and regulations, the compassion to handle cases sensitively, and a real dedication to achieving results.

Positive outcomes for all stakeholders

Positive outcomes for all stakeholders

Ensure families receive best-in-class customer service as they navigate the child support process (from our caring staff and self-service app). Give your workers the additional resources they need to be most effective. And achieve the ambitious goals you’ve set, from helping unmarried parents establish paternity to increasing collections.

Cost-effective and efficient program operation

Cost-effective and efficient program operation

With an operational model informed by best practices and innovations, we can manage your child support program at a lower cost while enhancing service quality. Whether you’re looking to outsource segments of your program or need a partner who can do it all, we’re here to help you meet ever-changing needs.

Strategies designed to maximize federal funding

Strategies designed to maximize federal funding

Is your program meeting or exceeding the five federal performance measures? If not, you're missing out on funding and may be penalized. Our team of experts can collaborate with you to design a customized strategy that meets you where you are and helps your program move confidently towards compliance and improved performance.

Employer services and portal

As a leading provider of employer services, we enhance coordination between states and employers so the entire child support system runs better. That means managing electronic new hire reporting more efficiently, reaching out to employers to increase compliance, developing superior web portal systems to improve the employer experience, and processing income withholding orders faster.

See how we inform employers about their reporting requirements
35 million

reports processed for state new hire programs annually

Paternity acknowledgement

It's the first step in securing a support order and beginning collections so families can get the support they need. We design and operate programs that help our clients achieve the 90% federal paternity establishment (PEP) goal, maximize federal incentives and engage both parents in their children’s lives.

Our approach includes outreach materials like this Paternity 101 video, which is shared with unmarried parents to help educate them about the importance of establishing paternity for their child.

49,000

paternities established in 2018

Debt prevention programs

Our proactive approach helps noncustodial parents (NCPs) start off on the right foot with their child support obligations. By establishing personal contact with NCPs and their employers at the start of a new support order, we help NCPs get into a payment compliance pattern that can significantly increase full and on-time payments.

Contact Centers

MAXIMUS has operated child support contact centers since 2004, freeing up case workers to address complex program tasks. We answer customer questions about topics such as child support payments, modifications to child support orders, and medical support for children.

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Comprehensive Operations Management

Our comprehensive operations management outsourcing solution is customized to your program’s needs and encompasses full and specialized child support case management services, including intake, enforcement, order modification and collections.

Consulting and Advisory Services

Review and adjustment of support orders
Child welfare eligibility
Child support system modernization, including planning and implementation
Program performance analytics
Lean program consulting services

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