Create a better life for children and families
Like you, we’re passionate about helping families achieve and sustain their financial independence. For 25 years, we’ve been helping state and local governments achieve better outcomes with their child support programs by designing innovative solutions customized to their needs.
The leading provider of child support services nationwide
in collections since 1992
children supported in FY 2019
paternities established in 2019
Child support services that support the evolving needs of communities
At Maximus, we help governments assist millions of families through child support and related programs. As a trusted partner to state and county agencies, parents, and community stakeholders, we support the evolving needs of the children, families, and employers we serve.
The Maximus difference
No one has more experience partnering with agencies to ensure children and their families receive the financial support to which they’re legally entitled. Our staff has a deep understanding of relevant laws and regulations, the compassion to handle cases sensitively, and a real dedication to achieving results.
Positive outcomes for all stakeholders
Ensure families receive best-in-class customer service as they navigate the child support process (from our caring staff and self-service app). Give your workers the additional resources they need to be most effective. And achieve the ambitious goals you’ve set, from helping unmarried parents establish paternity to increasing collections.
Cost-effective and efficient program operation
With an operational model informed by best practices and innovations, we can manage your child support program at a lower cost while enhancing service quality. Whether you’re looking to outsource segments of your program or need a partner who can do it all, we’re here to help you meet ever-changing needs.
Strategies designed to maximize federal funding
Is your program meeting or exceeding the five federal performance measures? If not, you're missing out on funding and may be penalized. Our team of experts can collaborate with you to design a customized strategy that meets you where you are and helps your program move confidently towards compliance and improved performance.
Review and adjustment program / Maximus vMOD
Noncustodial parents are more likely to pay their support obligations in full and on time when the ordered amount is determined by their actual earnings and ability to pay. By reviewing support orders periodically and adjusting amounts appropriately, child support agencies can realize benefits for all stakeholders. Our approach includes a proprietary case management system, experienced professionals, and the use of the Maximus Child Support Mobile App with vMOD to help parents track the status of their order from start to finish.
requests for review and adjustment processed for Illinois parents in SFY 2019 alone
Employer services and portal
As a leading provider of employer services, we enhance coordination between states and employers so the entire child support system runs better. That means managing electronic new hire reporting more efficiently, reaching out to employers to increase compliance, developing superior web portal systems to improve the employer experience, and processing income withholding orders faster.See how we inform employers about their reporting requirements
The Maximus Employer Services Portal is the original, most inclusive portal available to employers
It's the first step in securing a support order and beginning collections so families can get the support they need. We design and operate programs that help our clients achieve the 90% federal paternity establishment (PEP) goal, maximize federal incentives and engage both parents in their children’s lives.
Our approach includes outreach materials like this Paternity 101 video, which is shared with unmarried parents to help educate them about the importance of establishing paternity for their child.Download more information
paternities established in 2019
Child Support Mobile App
Forget office visits and phone calls — the Maximus Child Support Mobile App takes customer service to a whole new level. Parents benefit from a convenient option that’s available 24/7 and provides a contact-free, virtual experience for added security in today’s uncertain environment. With the tap of a button, they can send and receive documents securely, get notified about payments, and track order modifications. Elevate your program’s customer experience and increase program performance with the #1 app in child support.
Proactive engagement programs
Our proactive approach helps noncustodial parents (NCPs) start off on the right foot with their child support obligations. By establishing personal contact with NCPs and their employers at the start of a new support order, we help NCPs get into a payment compliance pattern that can significantly increase full and on-time payments.Discover how proactive engagement can benefit parents in your community
Maximus has operated child support contact centers since 2004, freeing up case workers to address complex program tasks. We answer customer questions about topics such as child support payments, modifications to child support orders, and medical support for children.Learn More
Comprehensive Operations Management
Our comprehensive operations management outsourcing solution is customized to your program’s needs and encompasses full and specialized child support case management services, including intake, enforcement, order modification and collections.
Consulting and Advisory Services
Review and adjustment of support orders
Child welfare eligibility
Child support system modernization, including planning and implementation
Program performance analytics
Lean program consulting services
The effects of COVID-19 on child support services – An increased urgency for improved reporting and processing capabilities
Culturally Competent Outreach: A vital tool in improving child support program outcomes
One-stop new hire reporting when hiring employees in multiple states
Acknowledging the Importance of Child Support Programs to the Wellbeing of Children and Families