Human Services
By helping agencies meet their safety net program goals, we’re transforming people’s lives by improving their access to support and resources that foster economic empowerment.
Solutions for state and local agencies
Helping people overcome barriers and achieve self-sufficiency requires addressing their needs for sustainable employment, safe housing, reliable childcare, nutrition, and access to healthcare. We serve as the bridge between families and the services they need to thrive.
Workforce development
By considering each person's needs, motivations, and barriers, we connect them with resources and help them create an employment and training path to achieve their career goals.
Program integrity
We help state agencies prevent payment errors, streamline processes, and meet accuracy and timeliness requirements with a proactive, AI-powered approach.
Disability benefits and eligibility advocacy services
We help agencies ensure SSI/SSDI applications for children and adults in their caseloads have all the required information, avoiding unnecessary delays in disability benefits.
AI-enabled, blended workforce solution
Combining state staff, contractor teams, and intelligent automation, we help agencies adapt to demand and deliver an enhanced customer experience with speed and accuracy.
SNAP error rate prevention
Building a more accurate and efficient SNAP eligibility process is a necessity. Despite tight state budgets, federal deadlines are fast approaching and there's a cost to doing nothing. You need the support of a trusted partner to prevent payment errors before they occur and the flexibility to meet demand and avoid backlogs.
See how we can help
Accuracy assistance
Smart technology works side by side with your staff to increase accuracy at every step — before benefits are authorized. Our suite of solutions complements and strengthens your existing efforts to reduce errors, enabling your eligibility teams to catch inconsistencies earlier, minimize rework, and improve outcomes for program recipients.
Compliance check
Eligibility workers receive instant guidance on federal and state-specific regulations as they enter data. Our solution proactively offers contextual policy tips and step-by-step workflow explanations. When staff have questions, advanced technology provides clear responses with source citations.
Case prep review
Automated reviews of applications and case histories identify missing information and special conditions. Our solution generates focused checklists for eligibility workers that highlight missing information and flag issues by level of urgency for more efficient interviews.
Guided conversations
Speech-to-text and natural language processing instantly transcribe and analyze staff and applicant conversations. Our solution provides real-time prompts and flags inconsistencies to ensure all eligibility questions are asked, and all the data is consistent.
Automated case notes
Speech-to-text and natural language processing help generate post-call transcripts, identify information gaps, and create structured summaries for case documentation. In this human-in-the-loop model, staff review and edit notes as an additional accuracy check.
Automated quality assurance
Our engine verifies data accuracy, allowing eligibility workers to correct inconsistencies before they become errors. Predictive analytics help assess error risk and flag high-risk cases for additional review before benefits are issued. Integration with program eligibility systems and human-in-the-loop oversight ensures data exchange, issue tracking, and regulatory compliance.
Monitoring and reporting
Our interactive dashboard provides state leaders with real-time visibility into key project metrics, enabling them to track progress, identify error trends, and drive continuous improvement.
Refresher training
We support states by identifying eligibility staff training needs based on error-prone case detection and results. Through a mix of AI-powered training simulations and real-time feedback in workflows, we provide your staff with the know-how to identify and correct errors efficiently and effectively.
- Accuracy assistance
- Compliance check
- Case prep review
- Guided conversations
- Automated case notes
- Automated quality assurance
- Monitoring and reporting
- Refresher training
Scalable and resilient state UI programs
Even with meaningful modernization gains, structural challenges continue to strain state UI programs — especially during economic uncertainty. A blended workforce model powered by intelligent automation provides a resilient, scalable solution that supports staff, protects program integrity, and enhances service delivery. Explore how teaming with a trusted partner can help your UI program work smarter, respond faster, and better serve individuals and families in need.
Download our white paper
