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Knapp will lead expansion of the company’s Digital Government presence within states

We announced today that Robert Knapp, a seasoned digital software executive, has joined the company as a new Senior Vice President of Digital Government Solutions with the U.S. Services division. Knapp’s portfolio will expand the Maximus presence into the state market and capitalize on the company’s proven ability to deliver technology and digital government solutions to meet demands for a more automated and customized experience.

“Maximus has long supported state and local governments with the best in secure digital government solutions, and we are thrilled to add Robert to our leadership team,” said Ilene Baylinson.

General Manager, U.S. Services Segment, Maximus. “We are focused on working with government partners to build on our customer service strengths by creating a best-in-class consumer-driven digital experience for residents and businesses and by reimagining the ways in which state and local government can work for its citizens.” Robert will lead our efforts to provide solutions that allow everyone to use technology how they choose and when they choose, for a more seamless experience.”

Knapp joins Maximus after serving as Executive Vice President for the KU (University of Kansas) Innovation Park since October 2020. Before that role, Knapp spent nearly 20 years with NIC Inc., a software development and services company, in various roles, including a seven-year tenure as NIC’s Chief Operating Officer. In that role, Knapp led more than 30 teams nationwide that were focused on developing digital government solutions for state and local government agency partners.

“I am excited to join Maximus and a team of committed and passionate individuals focused on improving government services,” said Knapp. “Too many times, government’s future abilities are limited by choices made today. As a partner to states, Maximus delivers innovative solutions that enhance its current customer services and provide the flexibility needed to adapt to future needs. The past few years, driven by the COVID-19 pandemic, have only heightened the urgency behind providing residents and businesses a secure, holistic, and consumer-based approach, so their experiences with government services closely resemble what they do online in their daily lives.”