Program Operations

Improve citizen outcomes and program efficiency

We deliver a wide range of administrative services to support government programs of all types. Clients choose MAXIMUS for our experience, our approach and the results we deliver.

We move fast, deliver well and drive results

At MAXIMUS, we pride ourselves on being able to scale quickly for our customers, on being nimble and collaborative to deliver exactly what they need, and on demonstrating our value. This is why clients choose us – and trust us – with some of their most complex programs.

  • We manage more than 44 million citizen interactions per year – for just one customer.
  • We handle Medicare part B, C and D appeals – for the entire county.
  • We pioneered robotic process automation (RPA) – long before it was an industry buzzword.
  • We’ve ensured continuity of funding for the Federal Government and provided secure, timely and accurate returns for filers – for 28 years.

Business process operation (BPO) expertise

From Independent Benefit Reviews and Appeals to Clinical Assessments, our deep knowledge and expertise across multiple federal agencies allow us to rapidly stand-up programs and deliver the best possible outcomes for citizens, and efficiencies for our clients.

Independent Reviews and Appeals

We’ve developed an executed review and appeals processes for several decades, leading to massive cost savings and dramatically shortened resolution times.

Improper Payments

MAXIMUS employs our program operations and business process optimization know-how to prevent, detect and recover improper payments, saving our clients millions of dollars.

Clinical Assessments

Our network of specialized, medical experts are ready to assist on programs that require medical professionals to analyze important health decisions. No matter where we operate, we can quickly engage these experts in support of program objectives.

Electronic Document Intake and Management

We develop proven process and proprietary technology solutions to expedite, improve and secure document intake and management. We combined our BPO strengths with our technological expertise to deliver robust solutions for our clients.