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Maximus Intelligent Assistant

The next generation of customer service for citizens

Transforming how citizens interact with government

By combining speech and natural language technology with human-assisted artificial intelligence (AI), the Maximus Intelligent Assistant enables citizens to request assistance in a conversational manner – as if they were speaking with a live agent. With this improved experience and automated interaction, the Intelligent Assistant provides citizens with a true self-service option and addresses the problems of current voice technologies, getting deeper into the call purpose and giving agencies enhanced analytics about their customers.

Maximus Intelligent Assistant

  • Improve the Citizen Journey
  • Reduce risk
  • Provide flexibility
  • Maximize agency resources
  • Empower agency staff to focus more time and attention to citizens who have unique or complex needs

Download this information sheet and our issue brief on understanding the differences between an IVA and an IVR.