The next generation of customer service for citizens
Transforming how citizens interact with government
By combining speech and natural language technology with human-assisted artificial intelligence (AI), the MAXIMUS Intelligent Assistant enables citizens to request assistance in conversational manner – as if they were speaking with a live agent. With this improved experience and automated interaction, the Intelligent Assistant provides citizens with a true self-service option and addresses the problems of current voice technologies, getting deeper into the call purpose and giving agencies enhanced analytics about their customers.
MAXIMUS Intelligent Assistant
When a national insurance provider needed a cost-effective Medicare enrollment solution, they turned to the IVA technology behind the MAXIMUS Intelligent Assistant. It delivered a fully conversational solution that enabled participants to complete an application, answered Medicare program questions, and achieved Centers for Medicare and Medicaid Services (CMS) compliance.
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