President and Chief Executive Officer
Bruce Caswell assumed the role of Chief Executive Officer and Director on April 1, 2018, and has served as President since October 2014. Mr. Caswell has held several senior leadership roles overseeing all segments of the Company’s business since joining MAXIMUS in 2004. Mr. Caswell’s vision and operational leadership facilitated the growth of the Health Services Segment by more than 300 percent over the last ten years. The segment provides administrative services, program management and operational support for programs such as Medicaid, Medicare, the Children's Health Insurance Program (CHIP), as well as public health programs across Canada and the United Kingdom.
Mr. Caswell led the Company’s strategy for helping governments navigate major health policy reform efforts and implement solutions to meet changing requirements. Mr. Caswell expanded the Company’s core capabilities to include a growing level of clinical expertise within the assessments and appeals portfolio. He spearheaded the enhancement of the Company’s technology, automation, operational analytics and digital solutions, which resulted in more streamlined operations and greater operating leverage through standardized shared services.
Mr. Caswell brings more than 25 years of public sector health and human services experience, which includes extensive experience in management consulting, systems integration and operations related to the delivery of complex solutions to federal, state and provincial government clients. As a presenter and panelist, Mr. Caswell has spoken extensively about the operational challenges facing states as they expand Medicaid managed care and implement health insurance exchanges, covering such topics as Leveraging Existing Systems Infrastructures and Business Processes, Reducing Churn and Ensuring a Seamless Beneficiary Experience.
Prior to joining MAXIMUS in 2004, Mr. Caswell worked in several capacities for IBM including Vice President of State and Local Government and Education, as well as Director of Federal Business Development within IBM’s Business Consulting Services. He started his career at Price Waterhouse’s Office of Government Services, in the Policy Research and Analysis practice.
Mr. Caswell holds a B.A. in economics from Haverford College and a Master of Public Policy degree from the John F. Kennedy School of Government at Harvard University.